Help
FAQ and troubleshooting
Quick answers first, then fixes for what goes wrong most often. Still stuck? Write to hello@frontiertemplates.com: we reply within one working day.
Questions#
Which format do I get?
All of them. One purchase includes every format of the template; you pick the one you download, now or later. Formats still in production arrive as free updates. See Choosing a format.
Can I use a template for a client?
Yes. A personal licence covers one end product, which can be a client's site. For several sites or a team, see the team licence or Full Access.
Do I get updates?
Yes, for life. Fixes and new pages are free and arrive in the same download link. See Downloads and updates.
Do I need to credit Frontier?
No. A credit is welcome but never required.
Do I need to know how to code?
No, if you work in Framer or let a coding agent make the changes; yes, a little, if you edit the HTML or Astro files by hand. Every template's Start here page tells you which file holds which setting.
Which AI tools work with the templates?
Any coding agent that can read files and run commands: Claude Code, Cursor in agent mode and Codex are the ones we test. Chat apps can't run the prompt pack.
What does the brand preview do with what I type?
It sends your company name and description to Claude to write the preview copy. We don't store it. See Try it with your brand.
Who issues invoices and handles tax?
Lemon Squeezy is our merchant of record. It charges the right sales tax or VAT and issues your invoice.
Can I get a refund?
Within 14 days, if nothing has been downloaded or used yet. See the refund policy.
Troubleshooting#
The video, fonts or menu don't work when I open a page from disk#
Browsers restrict some features on file:// pages. Run a local server in the folder instead: npx serve ., then open the address it prints.
npm install fails in the Astro edition#
Check node -v: the Astro edition needs Node.js 22.12 or newer. Update Node, delete node_modules, and run npm install again.
My Cloudflare Pages build fails on Node#
Add the environment variable NODE_VERSION with the value 22 to the Pages project and redeploy.
My form says “sent” but nothing arrives#
Template forms don't send anything until you connect them. Set the form's action to your form service. See Deploying.
Social previews show no image#
Social images need absolute URLs. Set your domain in each page's og:image (HTML) or site in astro.config.mjs (Astro), then redeploy.
My agent says it can't open the prompt link#
It needs web access and a terminal: Claude Code works as is, Cursor needs Agent mode with web fetch allowed, Codex needs network access on. Chat apps can't do it. Check the key is complete, too.
My licence key is rejected#
Copy it again from the receipt email or My Orders, without spaces. A refunded or disabled licence stops working. Still rejected? Write to hello@frontiertemplates.com with your order number.
Contact#
Email hello@frontiertemplates.com or use the contact form. An order number helps us find your purchase. Every template's own Start here guide is linked from Support.
Still stuck?Write to us with your order number. We reply within one working day.
Contact support