# FAQ and troubleshooting

> Quick answers first, then fixes for what goes wrong most often. Still stuck? Write to hello@frontiertemplates.com: we reply within one working day.

## Questions

**Which format do I get?**

All of them. One purchase includes every format of the template; you pick the one you download, now or later. Formats still in production arrive as free updates. See [Choosing a format](https://frontiertemplates.com/docs/choosing-a-format).

**Can I use a template for a client?**

Yes. A personal licence covers one end product, which can be a client's site. For several sites or a team, see the team licence or [Full Access](https://frontiertemplates.com/docs/pricing-and-full-access).

**Do I get updates?**

Yes, for life. Fixes and new pages are free and arrive in the same download link. See [Downloads and updates](https://frontiertemplates.com/docs/downloads-and-updates).

**Do I need to credit Frontier?**

No. A credit is welcome but never required.

**Do I need to know how to code?**

No, if you work in Framer or let a coding agent make the changes; yes, a little, if you edit the HTML or Astro files by hand. Every template's Start here page tells you which file holds which setting.

**Which AI tools work with the templates?**

Any coding agent that can read files and run commands: Claude Code, Cursor in agent mode and Codex are the ones we test. Chat apps can't run the prompt pack.

**What does the brand preview do with what I type?**

It sends your company name and description to Claude to write the preview copy. We don't store it. See [Try it with your brand](https://frontiertemplates.com/docs/try-with-your-brand#privacy).

**Who issues invoices and handles tax?**

Lemon Squeezy is our merchant of record. It charges the right sales tax or VAT and issues your invoice.

**Can I get a refund?**

Within 14 days, if nothing has been downloaded or used yet. See the [refund policy](https://frontiertemplates.com/refunds).

## Troubleshooting

### The video, fonts or menu don't work when I open a page from disk

Browsers restrict some features on `file://` pages. Run a local server in the folder instead: `npx serve .`, then open the address it prints.

### npm install fails in the Astro edition

Check `node -v`: the Astro edition needs Node.js 22.12 or newer. Update Node, delete `node_modules`, and run `npm install` again.

### My Cloudflare Pages build fails on Node

Add the environment variable `NODE_VERSION` with the value `22` to the Pages project and redeploy.

### My form says “sent” but nothing arrives

Template forms don't send anything until you connect them. Set the form's `action` to your form service. See [Deploying](https://frontiertemplates.com/docs/deploying#forms).

### Social previews show no image

Social images need absolute URLs. Set your domain in each page's `og:image` (HTML) or `site` in `astro.config.mjs` (Astro), then redeploy.

### My agent says it can't open the prompt link

It needs web access and a terminal: Claude Code works as is, Cursor needs Agent mode with web fetch allowed, Codex needs network access on. Chat apps can't do it. Check the key is complete, too.

### My licence key is rejected

Copy it again from the receipt email or My Orders, without spaces. A refunded or disabled licence stops working. Still rejected? Write to hello@frontiertemplates.com with your order number.

## Contact

Email hello@frontiertemplates.com or use the [contact form](https://frontiertemplates.com/support#contact). An order number helps us find your purchase. Every template's own Start here guide is linked from [Support](https://frontiertemplates.com/support).

![The Support page: a grid of Start-here guides, one per template, and panels for the prompt and for orders.](https://frontiertemplates.com/img/docs/store-support.webp)

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Source: https://frontiertemplates.com/docs/faq · All guides: https://frontiertemplates.com/docs